Refund policy
At Pickles & Poppy Paper Studio, we want you to love the little things you bring home from our shop. If something isn't quite right, we're happy to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.
To request a return, please contact us at studio@picklesandpoppystudio.com with your order number and the reason for your return.
Please wait for return instructions before sending anything back. Returns sent without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs when returning an item due to a change of mind, an accidental purchase, or personal preference.
Original shipping charges are nonrefundable unless the return is due to an error on our part or otherwise required by law.
If you receive an incorrect, damaged, or defective item, please contact us. We will work with you to resolve the issue and cover reasonable return shipping costs when a return is necessary.
Damaged or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, defective, or incorrect, contact us at studio@picklesandpoppystudio.com as soon as possible so we can evaluate the issue and make it right.
Photographs may be requested to help us understand the problem.
Vintage & One-of-a-Kind Items
Some of our products contain authentic vintage paper and ephemera. These pieces have lived a little, and their age is part of their charm.
Natural aging, discoloration, handwriting, minor wear, and other characteristics of vintage materials are not considered defects when consistent with the product description and photographs.
Vintage items may still be returned within our standard 30-day return window, provided they remain in the condition in which they were received.
Nonreturnable Items
We cannot accept change-of-mind returns on:
- Used or altered products
- Personalized or custom-made items
- Gift cards
- Items clearly marked as final sale
These exclusions do not affect any rights you may have under applicable consumer protection laws.
Exchanges
We do not currently offer direct exchanges.
If you would like a different item, please request a return for your eligible purchase and place a new order.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at studio@picklesandpoppystudio.com.
International Orders
International customers may have additional cancellation or return rights under applicable local laws. Nothing in this policy limits those rights.
Questions?
We're always happy to help.
For questions about returns, refunds, or your order, please contact us at: